When you are ready to place your order, please be careful to check the image to make sure you are happy with how the image is cropped. For instance, if you are ordering an 8x10 the image will need to be cropped. In general 4 x 6's and 8 x 12's will not crop any part of your image. However, in general 5 x 7's and 8 x 10's will crop part of the image. You can view and change the cropping lines at checkout.
Here is a link to a video which will take you through the process if you are unsure or need additional help.
To keep printing prices low and at a the highest quality possible, I go through a third party for my clients' professional printing needs. Because of this I will not be able to issue any refunds once an order is placed since the printing is not done directly through me.